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Below FAQ are questions frequently asked by you guys.  If you have anything else that pops into your mind and you would like to know, drop us a line to
You can order NAVI products directly with us or major European AMAZON plattforms (faster delivery!) as well as on Google Shopping.
Shipment within the EU usually takes 2-3 business days. Depending on the world region shipments outside the EU can last up to 12+ working days.
We accept PayPal, major credit cards (Master Card, VISA, American Express), local payment methods such as iDEAL and bank transfers (SEPA, SOFORT, GiroPAY). We will soon offer AliPay Global as well.
Yes, the Trusted E-Shops Buyer Protection secures your purchase for up to 30 days after your order up to EUR 2,500.
The shelf live of NAVI products is usually 18 months. From the time of opening they have a minimum durability of 6 months.
We recommend temperatures of 4-25°C (avoid direct sunlight for extended periods) and dry to medium humidity (max. 60%).
Yes, in fact NAVI was developed specifically to suit the needs of Asian skin. That being said, it is of course suitable for Caucasian skin as well.
Yes, NAVI is suitable for regular skin to acne-prone skin and even for sensitive skin. Our mildest product is NAVI Pure Resfreshing Cleansing Gel. If you have sensitve skin, please make sure to try your personal tolerance of MICA by applying small quantities of NAVI Anti-Pollution Hydro-Day Cream first (only in this product).
Yes, you can use NAVI products with a good conscience.
Our formulations are designed super-mild for you. Neverthless we do use perfums and preservatives. So there is still a low risk for allergic reactions. We recommend you test NAVI on a small spot first to feel safe.
Try NAVI Ultra-Whitening Serum to effecitvely lighten the area. Check your iron blood level. Get enough sleep. Drink plenty of water. Quit smoking. Try black tea bags applied. Eat a diet rich in Iron, Vitamin A,C, E and K.
Try NAVI Pore-Refining Hydro-Emulsion. Eat a diet high in Omega-3 and Omega-6 essential fatty acids. Try cold water and ice on your face occassionally. Avoid comedogenic ingredients. Quit smoking now.
NAVI products contain sebum-reductive ingredients such as e.g. ETHYL LINOLEATE, ASCORBYL GLUCOSIDE, ZINC, GLYCERYL CAPRYLATE. Avoid junk food, softdrinks and convenience products at all costs. Reduce intake of diary products, red meat and sugars. Increase your intake of raw veggies, fish and carrot juice. Wash your hands before touching your face.
NAVI Anti-Pollution Hydro-Day Cream has a filter against environmental pollutants. Avoid extended periods in the sun and air-polluted environments. Wash your face when coming home with fresh water, mild toner or even still mineral water.
Try NAVI Pure Refreshing Cleansing Gel. Try cucumber slices. Or liquid of freshly cut aloe vera. Ask your pharmacist for Evening Primrose Oil or Jojoba Seed Oil. Avoid acid-containing skin care or srubs.
Regardsless of your natural skin tone, pigmentation problems can have a negative impact on our self-esteem. The entire NAVI line consists of complexion-optimizing ingredients such as ETHYL LINOLEATE.
NAVI Revitalizing Hydro-Day Cream will plump up your skin and increase its elasticity and firmnes. Minimum of 7 hours sleep every day. Minimum of 2 litres water daily. Don't smoke. Moderate alcohol consumption. Use satin/silk cover for your pillow.
NAVI skin care is stability tested, microbilogically tested and then dermatologically tested on human volunteers. An independent security assessment includes a toxicological assessment of zero risk for human health.
Yes! please contact us at to receive your samples. Let us know, which product is of interest to you.
Yes! We can recommend you retail outlets depending on your region. Ask us at for the mostz convenient way to purchase in your region.
Yes! Please contact us at We especially welcome unbiased product reviews.
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Please contact us at to receive your B2B login.
Drop us a line at or call us (Mo-Fri | 08:00 AM to 06:00 PM, CET) at +43-505-890-700